The Law on Protection of Personal Data
Declaration on the Protection of Personal Data:
One customer information that is protected under special regulations seller protection under the law. By providing this information, the buyer agrees to their collection, storage, assessment and treatment of the business and marketing purposes seller. The buyer has the right to withdraw this consent at any time and in writing, ask the seller to remove personal information from all of its technical systems. This does not concern business data that are essential in terms of tax and accounting law. Data provided to customers are considered confidential and are stored and used in accordance with the applicable laws of the Republic of Croatia. Seller comprehensively protect the interests of the customer, maintain the confidentiality of the facts brought to his attention during the realization of orders, maintain the confidentiality of personal information of the buyer or provide personal information to a third party purchaser. The database vendor does not sell, rent or otherwise does not provide a third party. The exception is the provision of certain data of individual orders to third entities with whom cooperation is necessary for the proper processing orders (tax administration, customs, commercial bank, accounting or auditing firm, courier services or the contracting carrier).
The full text can be found here:
Termination of the contract – example
Business conditions and the conditions of purchase in the online store www.btables.com
1 Definitions
“The seller – the owner of an Internet store www.btables.com
“Buyer – natural or legal person who has entered into a business relationship with the seller
“Goods – products or services offered by internet trade www.btables.com
‘Order – purchase agreement on the basis of which is realized sale of goods
2. Order
The order created after confirmation for ordering goods in Internet commerce, or for ordering goods over the phone or e-mail. By sending an order, the buyer confirms the seller to agree to the terms of business and purchase in the online store www.btables.com. Terms and conditions are an integral part of the realized orders, so the sales contract.
3. Deadline
Different products have different delivery time. The consumer will always be informed of the deadline or delivery of goods when checking orders. Generally, shipment of goods is done to 5 working days from the date of verification of the order. In exceptional cases, when a certain type of goods not in stock nor available at the manufacturer and importer, delivery may be longer.
4. Cancellation Order
a) The buyer has the right to cancel the order without giving reasons via e-mail at info@btables.com and it was not until the ordered goods shipped from a warehouse www.btables.com. Notification of the goods will be sent to the customer via e-mail or announced by telephone. The buyer is obliged to inform about the cancellation of orders specify the order number, name, e-mail address and a description of the goods ordered. In case of cancellation of orders listed in item a) of this Article, the seller does not charge the customer any fees associated with the cancellation of orders. In the event that the customer has already paid the seller the purchase price or part of it within the cancellation of orders, the seller will refund the paid purchase price or part of it within 3 business days of the cancellation of the order to the bank account of the buyer.
b) The Seller reserves the right to cancel the order or part thereof in the case where the buyer in the order stated incorrect or false personal information, or if the goods are no longer produced or delivered or significantly changed its wholesale price. In such a case shall promptly inform the customer to agree on how to proceed. In case of cancellation of the order the seller does not charge the customer any fees associated with the cancellation of orders. In the event that the buyer pays the seller the purchase price or part of it within the cancellation of orders, the seller will refund already paid purchase price or part of it within 3 business days of the cancellation of the order to the bank account of the buyer.
5. Termination
a) A buyer who does not buy the goods within their entrepreneurial activity has a legal right to terminate the contract of sale within 14 days of receipt of goods. The buyer has the right during this period unpack the goods and try it in a manner similar purchase in the classic store. But try not mean to use the goods and then go back to the seller. At the termination of the contract in a specific legal deadline concerning the following conditions:
“Buyer will inform the seller of its intention to terminate the contract as soon as possible, in writing by e-mail at info@btables.com, or by mail at the following address: B.TABLES d.o.o., Istarska ulica 4, Buje 52460, Croatia (HR) , together with the goods, instructions (if they are an integral part), a copy of the invoice, proof of payment and account number for refund
“Buyer will send the goods registered as insured shipment, but not delivery.
b) In the event that the buyer cancel the contract and return the goods to the seller is not used either damaged or incomplete, the seller returns to the buyer already paid the purchase price within 14 working days from the day the termination of the sales contract and delivery of the goods seller, and bank account customer specified by the customer. In the case of valid termination of the contract if the seller refund the customer the purchase price paid for the goods, including the costs that the buyer had in connection with the order of the goods if the buyer together with the goods delivered to Seller evidence in writing that he has paid the cost of which is settled in your order goods. The cost of returning goods shall be borne by the buyer only in this case, when the goods fully meet quality requirements and at the same time did not have errors. Rob entirely appropriate qualitative conditions are considered goods of the same or similar characteristics as those specified in the offer of goods on the website of the vendor.
c) If the customer terminates the contract within the meaning of point 4a) of these general terms of business and delivery seller goods used and damaged or incomplete, the seller is entitled to compensation for the price of repair goods and bringing goods to its original state.
d) In the event that the buyer does not fulfill the obligations specified in paragraph 4a) of these general terms and conditions, termination of the sales contract is not valid nor applicable and the seller is not obliged to refund the customer the purchase price and at the same time have the right to compensation for costs associated with the re-delivery of goods to the customer.
e) Buyer has taken note of the fact that when the edge gets a present, and in case of exercise of the right of consumers to terminate the contract, the buyer is obliged to return with goods and gifts. In the event that the buyer will keep the gift, will be charged the price of gifts in accordance with the current price list referred to www.btables.com. Payment of the invoice will be charged, this means that the seller repay the amount of the returned goods minus the price of the gift. Gift can keep the customer coming back if only part of the goods, but despite meeting the requirements to obtain gifts.
f) The buyer can terminate the contract if the goods produced in accordance with the special requirements of consumers, or intended for one particular customer, or which in view of its properties can not be returned.
6. Terms of delivery
a) Delivery of the goods ordered will be made as soon as possible by the availability of goods in stock and the operational capabilities of the seller. In case of a longer period of delivery will be the seller of the buyer of this fact without delay inform.
b) Pick-up location or delivery of goods is determined by the customer when ordering goods. The order is completed at the time of delivery at the customer. Delivery to the delivery address provided by the seller. The shipment of goods always contains an account (proof of purchase of the goods).
c) The buyer is obliged to accept the goods in which it is stated in the order. About the delivery period the seller is obliged to inform the customer by e-mail or by phone.
7. Costs of delivery
a) Methods of payment selected by the customer when ordering merchandise so choose one of the options.
b) The delivery cost inside the European Union countries is FREE!
c) When ordering outside the European Union countries postage seller calculated individually according to the weight of the consignment and the country in which the shipment sent. For shipments abroad is necessary to achieve pre-payment, based on the pro forma invoice to send the seller.
8. complaint
a) In general, the Engagement notice for consumer contracts set to 24 months. A consumer is a person who when concluding and performing a consumer contract is not working in the course of their business or entrepreneurial activities. Advertise possible only product purchased and paid the seller. With the complaint the consumer is required to attach (if this character allows products – embedded product) advertised product and to clean, mechanically undamaged, in its original packaging, including instructions, invoices or other proof of deposit products seller.
b) The guarantee disappears in the event that a mistake was made by mechanical defects in the product, using the product in adverse conditions, negligent operation, non-compliance with the relevant standards by the consumer or a person who is a consumer installation done, or if the intervention was carried out in a second product not an authorized person. Guarantee also excludes defects caused by natural disasters and mishandling.
c) In the case of complaints, the consumer is recommended to inform the seller by phone that a specific product shows the shortcomings and the way they have shown. Based on this information the seller will recommend to the consumer proceed with the complaint.
9. Final provisions
The relationships that are not governed by these terms and conditions shall apply the relevant provisions of the Civil Code, the Law on Electronic Commerce, the Law on state control of the internal market in matters of consumer protection, the Consumer Protection Act in the text of subsequent regulations. Any disputes that will arise due to non-fulfillment of these conditions will be governed by the relevant provisions of the Commercial and Civil Code.
The buyer declares that before ordering goods met with the business conditions and that they are in full agreement.
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